Usability and Emotional Design
Many in the web communication world feel there is a difference between usability and aesthetics. In fact, the “grandfather” web usability, Jakob Nielsen, PhD. often has promoted pure function as being the most important attribute of creating an user interface.
His partner, Don Norman, PhD. author of the Design of Everyday Things had been in this corner for a long time. But his book, Emotional Design, challenges this viewpoint and his research findings argue the value of creating interfaces that have an emotional appeal.
Is there a happy medium or do we, as web communicators have to pick one camp or the other?
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